The two cards at a glance (November 2026)
| Priority card | Facility card | |
|---|---|---|
| Who it is for | a recognised disability (a French mobility inclusion card or an equivalent official document, including for foreign visitors) | a long-term illness, without a recognised disability |
| Principle | priority access at some attractions, adapted to your level of autonomy | easier access through a return time given at the attraction entrance |
| Immediate? | no: access is priority, not instant | no: you receive a time slot |
| Where to get it | City Hall (Disneyland Park) or Studios Services (Disney Adventure World) | the same places, with a recent medical certificate |
The number of companions and any ticket discounts have changed since the system started in December 2021: confirm them with Disneyland Paris before you book.
How to get the card
- Before the visit, you can complete the online accessibility questionnaire on the Disneyland Paris site and read the access criteria for each attraction.
- On the day, go to City Hall in Disneyland Park or Studios Services in Disney Adventure World, with your disability card or a medical certificate in French or English.
- You receive a personalised card with your photo; a colour code reflects the level of autonomy you stated, so staff can adapt access to rides, restaurants and shops.
Wheelchairs and getting around
Most attractions, restaurants, shops and toilets are accessible to wheelchair users, and many rides have adapted boarding areas or special vehicles. You can use your own wheelchair or mobility scooter throughout the resort, and wheelchairs can be rented near the entrances. Guide and assistance dogs are allowed in public areas.
Some rides require you to leave the chair to board a vehicle or boat. If a transfer is not possible for you, some attractions are not accessible; the official accessibility map, available on the Disneyland Paris website, details what is possible ride by ride.
Help for other disabilities
- Visual impairment: tablets with tactile maps and audio navigation are available at guest services, and the AudioSpot app gives audio descriptions of the main attractions.
- Hearing impairment: induction loops are fitted in most theatres, and French Sign Language interpreters accompany some shows on request.
- Autism and sensory sensitivity: quiet areas exist in both parks, and a guide rates the sensory stimulation of each ride (smells, surprise effects, water).
Planning the day
- Arrive early. Facility card time slots fill up through the day.
- Pick your priorities. List the rides you want most and check their accessibility on the official map.
- Alternate rides and rests. Quiet areas help you recover between loud attractions.
- Sleep close. Staying in the resort or nearby avoids tiring journeys: see Disneyland Paris hotels.
Tickets, plan and transfer
To choose a ticket type, read Disneyland Paris tickets and fixed date or flexible. The Disneyland Paris map helps with distances, and the airport transfer avoids changes. For the city itself, see accessible Paris.
Mistakes to avoid
- Assuming a card gives instant access. There is a wait, just a different one.
- Forgetting proof. Bring the disability card or the medical certificate.
- Not checking a ride. Transfer conditions vary; check before queuing.
Frequently asked questions
Where do I get the priority card?
At City Hall in Disneyland Park or Studios Services in Disney Adventure World, on the day of your visit.
Does the card let me skip the whole queue?
No, access is priority or by time slot, but not instant.
Can I bring my own wheelchair?
Yes, and a mobility scooter too, throughout the resort.
Are assistance dogs allowed?
Yes, in public areas including rides and shows.
The Paris Authority editorial team, 12 November 2026.
